TERMS OF SALE

By ordering on nordways.fr, you notify us of your agreement to be subject to these conditions. These general conditions of sale govern the contractual relationship between nordways.fr and you. They apply in particular to the conditions of ordering, payment, delivery and management of any product returns that you order.

The Site is accessible free of charge to any User with internet access.

The User is responsible for his IT equipment as well as his internet access. All costs relating to access to the Site remain the responsibility of the User / Customer.

The buyer acknowledges being fully informed that his agreement regarding the content of these general conditions does not require a handwritten signature, insofar as the buyer orders the items presented therein online. The buyer declares to have full legal capacity allowing him to engage under these general conditions of sale.

In accordance with the law of March 13, 2000 on electronic signature, any purchase order signed by the buyer by "double click" constitutes an irrevocable acceptance which can only be called into question in the cases exhaustively provided for in these general conditions of sale. sale such as "right of withdrawal" and "out of stock". The “double click” associated with the authentication, non-repudiation and message integrity protection procedure constitutes an electronic signature. This electronic signature has the value of a handwritten signature between the parties.

PRODUCTS AND PRICES

Nordways.fr presents on its website the items for sale as well as their detailed descriptions allowing to comply with Article L 101-1 of the Consumer Code, which provides for the possibility for the potential buyer to know before taking the final order. the essential characteristics of the items he wishes to purchase. The site prices are indicated in Euros ALL TAXES. The current VAT rate in force is 20% (if the Buyer wishes to calculate the price EXCLUDING TAXES). They are applicable during the validation of the order by the buyer. The shipping costs and possibly the COD costs are invoiced in addition, and indicated before the final validation of the order form. Prices are subject to French VAT and any change in the legal rate of this VAT will be implicitly reflected in the price of the items presented on the nordways.fr site, on the date stipulated by the relevant implementing decree.

The offers presented by nordways.fr are only valid while stocks last. Nordways.fr reserves the right to modify the assortment of items, their availability times and their prices, according to the constraints imposed by the suppliers and / or manufacturers and to inform the purchaser thereof.

The items offered comply with current French legislation and standards applicable in France. The photographs, texts, graphics, information and characteristics illustrating the articles presented are not contractual.

Consequently, nordways.fr cannot be held liable in the event of an error or omission in one of these photographs, texts or graphics, information or characteristics of the articles, or in the event of modification of these said characteristics by suppliers and / or manufacturers.

As part of a postponement of availability of an article, nordways.fr will inform the buyer of the new dates in force announced by the suppliers and / or manufacturers. In the event of prolonged unavailability of an item, nordways.fr will offer the buyer an equivalent replacement item or failing that, the cancellation of this item and its refund, if applicable.

nordways.fr retains full and entire ownership of the goods sold until full collection of all sums due by the buyer in connection with his order, costs and taxes included. The transfer of ownership of a good purchased from nordways.fr by the buyer to a third party will not be supported by nordways.fr. Only the original purchaser of this good can claim access to the clauses of these general conditions of sale.

ORDERING

An acknowledgment of receipt confirming that your order has been taken into account will be automatically sent to you by e-mail. In certain cases, in particular non-payment, incorrect address or other problem on the user's account, nordways.fr reserves the right to block your order until the problem is resolved. If you are a professional customer, nordways.fr reserves the right to verify the information relating to your intra-community VAT number and to cancel your order if this information is incorrect. Thus, all the information formulated by you at the time of ordering is binding on you; nordways.fr can not therefore be held responsible for the consequences induced in the event of errors relating to the wording of the contact details of the recipient or the debtor of the order.

Any order implies acceptance of the prices and description of the items available for sale. Nordways.fr undertakes to honor orders received on the website only within the limits of available stocks.

Any order paid by check or bank transfer will only be processed upon receipt of the means of payment and cashing for the check.

The availability and shipping times will be recalculated from the date of registration of this payment method. The buyer must check the completeness and conformity of the information concerning the delivery address that he provides to nordways.fr. The latter cannot be held responsible for any data entry errors and the resulting consequences such as delay and / or delivery error. In this context, all costs incurred for the reshipment of the order will be entirely the responsibility of the buyer.

Nordways.fr undertakes to inform the buyer of any change in his order relating to the time, price, characteristics, in order to leave the latter the decision to modify his order accordingly.

Nordways.fr reserves the right to invoice the buyer for a contribution to the shipping costs. The requested participation will be clearly stipulated on the Nordways.fr site.

Nordways.fr recommends that the buyer keep a record of the data relating to his order on paper or on reliable computer support until the final resolution of his order.

PAYMENT

The price of the items is payable in cash on the day the order is placed. Any validated order is considered effective when the authorized bank payment centers have transmitted their acceptance. In case of refusal from these centers, the order is automatically canceled. In the event of exhausted or unavailable products, a corresponding credit note is automatically credited to your personal space. A refund can be made on request.

Payment by credit card: Carte Bleue, Visa, Mastercard.

Your account will be debited approximately 3 days after placing your order. Your banking information (bank card number and validity date) are encrypted by the 3DS system and then processed by our financial partner, Banque Populaire. Thus, paying for a purchase with Nordways.fr does not involve any risk.

Any order paid by check or bank transfer will only be processed upon receipt of payment. Both availability and shipping times will be recalculated from the date of registration of the payment method.

The buyer guarantees to nordways.fr that he has the necessary authorizations to use the payment method he chooses when validating the order form.

Nordways.fr reserves the right to suspend any order management or any delivery in the event of refusal of payment authorization by financial organizations. Nordways.fr has set up an order verification procedure to ensure that no one is using another person's bank details without their knowledge. However, the buyer remains informed that nordways.fr cannot be held responsible for any embezzlement or fraudulent use of any means of payment which has not been detected by the verification procedure.

Nordways.fr recommends that the buyer ensure the solvency of his payment before validating his order on the site. Nordways.fr reminds the buyer that any payment by credit card passes through a secure system and that no credit card number is kept in its files.

SHIPPING DETAILS

The usual shipping time is 4 to 6 working days from receipt of payment for items in stock.

You will be notified of the shipment of your products by email.

The delivery methods offered to the customer are as follows:

Metropolitan France, Corsica, Monaco

  • Delivery to a relay point by DPD Relais for consumer customers only: delivery time of 2 to 5 days at the relay point chosen by the customer (list of relay points available on www.dpd.fr/recherche_relais)
  • Delivery by carrier to the delivery address indicated with appointment by DPD Predict: delivery time of 2 to 5 working days.

Delivery times are indicative. Nordways.fr cannot be held responsible for any delay in delivery caused by the carrier.

When receiving the goods, you are required to check their condition, packaging and quantities before signing the delivery slip (s). In the event of damage or missing items, mention your reservations on the carrier's delivery notes and let us know by email no later than 72 hours after receipt of the goods. You must send your reasoned declaration to the carrier by registered letter within the same period.

This notification by email will allow us to exercise any recourse against the carrier and if necessary to compensate you for the damage suffered. In the absence of any notification within 72 hours, the products are deemed to be delivered in good condition and in the quantities ordered.

As part of a delivery made by La Poste, if the package arrives open and/or damaged (in particular with the presence of the yellow “La Poste” tape) and it is accepted for delivery accompanied by “handwritten reservations”, it is essential that the buyer has a “statement of anomaly” drawn up by the postman or the post office on which he depends. This form must be sent to nordways.fr so that the latter can open an investigation and initiate compensation proceedings, if necessary.
In the event of refusal of this merchandise on delivery and in addition to the "handwritten reservations" to be issued, the buyer must ask the carrier to return this package to nordways.fr, accompanied by a "spoliation report" (report 170 ) and remain in possession of a copy of this form, if applicable.

In the context of a delivery that is not intended for him, the buyer is required to keep the package (s) as is and to inform Nordways.fr Customer Service in accordance with the terms:

- by phone on 04 75 61 76 09, from 7 a.m. to 17 p.m. without interruption from Monday to Friday

- by mail to: [email protected]

RIGHT TO RETRACT

In accordance with the provisions of Article L.121-21 of the Consumer Code, you have 14 days from receipt of your order to return an item to us that does not meet your expectations.

In this case, you will have to bear the direct costs of returning the goods.

The item must be returned in its original packaging accompanied by all the related documents (instructions, warranty, etc.). In the event of exercise of the right of withdrawal, nordways.fr undertakes to reimburse you for the returned item (s). If you return your entire order to us, we will also reimburse you for the full initial shipping costs. In the event that you return only part of the order to us, the shipping costs will be reimbursed according to the excess shipping costs incurred by the item (s) returned based on the total weight of the initial order. The refund will be in the form of a credit note (to be used on the site on a future order) or in the form of a refund (to be specified), upon return of the item.

Nordways.fr is not required to reimburse additional costs if you have expressly chosen a more expensive delivery method than the standard delivery method offered.

After receipt, nordways.fr has 5 days to check the condition of the product and apply a discount if it considers that it has been tried beyond what is normal.

Nordways.fr recommends that the buyer return their items with a recommendation or additional insurance guaranteeing, if applicable, compensation for the items up to their real market value in the event of theft. or loss of this package (s). Any right of withdrawal exercised at the end of the 14 authorized days will be refused by nordways.fr, the items will be delivered in accordance with the order and accepted by the buyer.

Returned items will be intact, complete and returned with their labels, original packaging and return slip, in perfect condition for resale.

Any return must be reported in advance to Nordways.fr Customer Service. Failure to comply with the procedures mentioned above, no complaint will be accepted.

The refund will be made within 8 to 20 days of receipt of the return.

Subject to compliance with these return conditions, nordways.fr will reimburse returned items within 7 days of returning the goods to stock.

WARRANTY

Secure payment:

The security of your payments is our priority. Also, all transactions made on

Nordways.fr are done securely.

Nordways.fr has chosen the 3D SECURE system.

3D SECURE is an online payment transaction security program designed and implemented by the international Visa and MasterCard networks and also applied by the Groupement des Cartes Bancaires.

It protects the buyer during a purchase on the internet against fraudulent use of his bank card.

Thus, when you make a payment on the nordways.fr site, you will see the “Verified by Visa and MastercardSecure code” logos appear and you can enter the information contained on your bank card as usual.

Beforehand, you will be redirected to the site of your bank on which you are asked to authenticate yourself in order to validate the payment of the purchase. Your bank thus verifies that you are the legitimate cardholder.

The authentication method is left to the discretion of your bank. This can be entering a password, entering a code received by SMS or another system.

If you cannot identify yourself, you should contact your bank or visit its website to check the authentication procedure it has decided to put in place.

Nordways.fr has chosen for you the 3DS (3D Secure) system used by all the major players in e-commerce today.

Satisfied or refunded guarantee:

We respect the "satisfied or reimbursed" commitment of the quality charter of the Federation of Distance Selling Companies (FEVAD).

Broken item or non-conformity of the goods delivered:

Although we take the greatest care in the selection and packaging of your products, we are never immune from error or mishap. In this case, you have 7 days to report the incident to us by telephone on 04 56 09 98 07 or by e-mail. A photo of the degradation may be requested. On request, you will then receive a prepaid return slip to stick on your package. Then all you have to do is drop off your return package at any post office without having to incur any costs.

All our products benefit from the distributor's warranty (which may vary from that of the manufacturer). The terms and duration of the warranty are specific to each product. For any further information, contact us by courier.

After-sales service return: In order to properly process your request, a copy of the invoice must be attached to the return. The shipping costs incurred for the return of the product are the responsibility of the customer. The costs of reshipment after repair or exchange are the responsibility of Nordways.fr.

LEGAL NOTICE

MAJOR FORCE

Neither party will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event or force majeure. All irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as a fortuitous event or force majeure. The party affected by such circumstances will notify the other within ten working days of the date on which it becomes aware. The two parties will then get together, within a period of one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the force majeure event lasts longer than three months, these general conditions may be terminated by the injured party. Expressly, the following are considered to be force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals:

- blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning

- the shutdown of telecommunication networks or difficulties specific to telecommunication networks external to customers.

APPLICABLE LAW

These general conditions are subject to French law. This is the case for the substantive rules as for the formal rules. In the event of a dispute or complaint, the buyer will first contact nordways.fr to obtain an amicable solution.

MODIFICATION OF THE SERVICE OR OF THE TERMS OF USE

We reserve the right to make changes to our website, procedures, and terms and conditions, including these Terms of Sale at any time. You are subject to the terms and conditions, procedures and Conditions of Sale in effect at the time you order a product from us, unless a change to these terms and conditions, or these Conditions of Sale is required by an administrative or governmental authority (in in this case, this modification may apply to previous orders that you have made).

WAIVER

If you violate these terms of use and we take no action, we would still be entitled to use our rights and remedies in all other situations where you violate these terms of use.

DATA CONFIDENTIALITY

The “nordways.fr” website is declared to the CNIL under number 745929.
Nordways collects personal data during registration.
Nordways undertakes not to communicate the personal data of its subscribers to a third party. The subscriber is the only one to access his information (email, personal information or any other data belonging to him). The latter's data is exclusively reserved for its use, within the framework of the use of the Service.
In accordance with the Data Protection Act of January 6, 1978, the subscriber has the right to access, modify or delete data concerning him. To exercise this right, the subscriber can contact nordways by e-mail at the address [email protected].
After closing the subscriber's account, the data is permanently deleted except for those that may allow Nordways to justify the execution of its legal or contractual obligations. The data thus stored are kept for a limited period and are not used during this period.
Data protection
The General Data Protection Regulation (GDPR) comes into force on May 25, 2018. It defines the principles to be observed when collecting, processing and storing personal data. It also guarantees the rights for the data subjects.
Our site www.nordways.fr offers several forms to collect visitor data.
The purpose of data collection is to constitute a management file for prospects and customers of our company Nordways. Our file is used and optimized for statistical purposes, to contact and offer our content to people who want it.
Information we collect
1 - Information you provide to us to use our service
We ask for and collect the following personal information about you when you want to use our services.

  • Account Information : When you register to create a customer account, we need certain personal information such as your first name, last name, company name, phone number, email address.
  • Information for downloading PDF content : When you request the download of a pdf document, we need certain information such as your first name, last name, name of your company, telephone number, email address.
  • Information for subscribing to our Newsletter : When you sign up for our newsletter, we need your email address.
  • Customer service information : You can contact customer service via our site nordways.fr, for any question regarding our products and services. If you speak directly to one of our service members, you will need to provide contact information, a summary of the problem, and any information that can help us resolve it.

2 - Information collected automatically from the use of our site
When you use our site, we automatically collect information about your browsing and the pages you visit.

  • Device and connection information : We collect information about your computer that you use to access our services. This device information includes the connection type and settings when you use our services.
    We also collect information through your device about your operating system, browser type, IP address, URLs of referring / exit pages.

How do we use the information we collect?
1 - To provide, improve and develop our services

  • Allow you to access and use our services.
  • Operate, protect, improve and optimize our services.
  • Provide customer support: to resolve technical issues you encounter, to respond to your support requests, to improve services.
  • Send you updates, security alerts, and account notifications.

2 - To create and maintain a reliable and secure environment.

  • Detect and prevent fraud, spam, abuse and other harmful activities.
  • Verify or authenticate the information or identifications you have provided.
  • Comply with our legal obligations.
  • Apply our terms and conditions and other policies.

3 - To provide, personalize and improve our marketing advertising

  • Send you promotional newsletters, advertising and other information that may be of interest to you, and advertising on social media through platforms (such as Facebook).
  • In order to personalize, measure and improve our advertising.

You may choose not to receive marketing communications from us by following the unsubscribe instructions included in our marketing communications or by sending an email to [email protected]
Your personal data is not transmitted or disclosed to other third party services.
Other information

  • Google Analytics and Google Adwords

Some of our tools use Google Analytics and Google Adwords. The use of Google Analytics and Google Adwords is subject to the Google privacy policies, the AdWords terms and conditions and the Google Analytics terms and conditions.
Rights

  • Managing your information

You can access and update some of your information through your customer account settings or by sending a request to [email protected]

  • Correction of inaccurate or incomplete information.

You have the right to ask us to correct inaccurate or incomplete personal information about you.

  • Data retention

After closing the customer account, the data is permanently deleted except for those that may allow Nordways to justify the execution of its legal or contractual obligations. The data thus stored are kept for a limited period and are not used during this period.

  • Objection and deletion of data

When your personal information is processed for direct marketing purposes, you can, at any time, ask us to stop processing your data by sending an email to [email protected] or by modifying your customer account settings.
You can terminate your account at any time by notifying www.nordways.fr of this termination by sending an email to the following address: [email protected] and within the framework of the general conditions of sale.

The Nordways.fr service:

The nordways.fr site is a publication of NORDWAYS, SAS with capital of € 40000 registered in the Romans / Isère Trade Register under number 309 978 120

VAT number FR28 309 978 120 Siret 30997812000033 NAF code 4772A.

To help you choose the items that best suit your needs, our Consulting Service is at your disposal:

- by phone on 04 75 61 76 09 from 7 a.m. to 17 p.m. Monday to Friday

We remind you that you can also:

- Access your order online on your customer account which also gives you access to online tracking of all your orders.

- Use the Help section for any additional information.

- Write to us at the following address: NORDWAYS, 166 avenue des Auréats, 26000 Valence.